Getting quotes from successful experts and legends who rule the world of ecommerce is great for starters. They tend to discuss the dos and don’ts you need to follow in the Ecommerce world. In this article, we’ve chosen top 7 quotes for a great customer experience to grow your ecommerce business.
“Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.” -Donald Porter, American actor (1912 – 1997)
“Over-developed websites are slow to load. This directly impacts conversion rates. No matter how cute the treatment, if your home page requires a “Loading” message, you’re probably in trouble.” – Brian Massey, founder for Conversion Sciences
“Market-specific customer care – e-business leaders must understand how customers want to interact with their brand for customer service. Customers’ reliance on different service channels (e.g., call center, email, online chat, and social) vary by market, and well localized websites will dedicate resources to channels relative to local preference.”
Lily Varon, analyst serving digital business strategy professionals
“Don’t forget about those people who have spent their hard-earned money with you. They could be responsible for substantial online sales later down the line. Treat them like your family and take them with you on your journey.”
Matt Thorpe, founder and senior director of M.Thorpe & Associates Inc.
“The key to success for ecommerce retailers is to provide exceptional shopping experience and customer service. You need to put your customers first and ensure that they don’t go through any trouble while trying to buy from you. This means if they have any issues or questions while shopping and can’t find the answer or solution immediately, you’ll need to deal with it as quickly as possible.”
Shane Barker, the #1 rated digital marketing consultant
“One key benefit of personalizing messages is that it recognizes the customers as individuals. By marketing one way to prospects, another way to those that have already purchased a product, and another way to long-term, high-value customers you can make your marketing messages far more compelling and effective. Customers will also appreciate the personal touch, and you’ll stop them driving them away by bombarding them with messages which aren’t relevant to them.”
Dave Chaffey, Co-founder of Smart Insights and author
“In ecommerce, your prices have to be better because the consumer has to take a leap of faith in your product.”
Ashton Kutcher, Actor, producer, model and investor
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