Motivating yourseld and inspiring people around you by making sure that you hang these 10 well-chosen quotes on the top of your customer service centre.
“Customer service is just a day in, day out ongoing, never ending, unremitting, persevering, compassionate, type of activity.”
Leon Gorman, American businessman, president and chairman “L.L. Bean”
“Customers don’t care about your policies. Find and engage the need. Tell the customer what you can do.”
Alice Sesay-Pope, Vice President of Global Head of Contact at VISA
“Always deliver more than expected.”
Lawrence Edward Page, co-founders of Google
“Customers often know more about your products than you do. Use them as a source of inspiration and ideas for product development.”
David J. Greer, Author of Wind In Your Sails
“Sell good merchandise at a reasonable profit, treat your customers like human beings and they’ll always come back for more.”
L.L. Bean
“Customers who love you will market for you more powerfully than you can possibly market yourself.”
Jeanne Bliss, Five-time chief customer officer and keynote speaker
“The best form of customer service is self-service. Constantly empower customers to get their own answers themselves.”
Daniel Steven Peña Sr. High Performance Executive Business Success Coach and founder of QLA (Quantum Leap Advantage)
“The aim is to get someone to want to buy quickly. Without thinking too much about it.”
Robert Beno Cialdini, Professor of Psychology and Marketing
“In a world where products and services are becoming more and more commoditized, customer experience is the only true differentiator.”
Annette Franz, founder and Chief Experience Officer of CX Journey Inc
“Customer experiences that eliminate confusion, uncertainty and anxiety reap the rewards, generating a competitive advantage, loyalty and a peerless brand image.”
Matt Watkinson, Internationally renowned author, speakerand business consultant
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