Startups who just start building their Ecommerce business need a certain kind of leadership. But for people who have been starting their business for years, the key is learning form their experiences and find out what makes them successful. And to know how to be successful like them, you need to start with these quotes on the power of Ecommerce thinking, and then go find your joy.
“You can’t wait for customers to come to you. You have to figure out where they are, go there and drag them back to your store.”
Paul Graham, Y COMBINATOR
“Customer service shouldn’t just be a department, it should be the entire company”
Tony Hsieh, CEO of Zappos
“If you’re competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering.”
Jeff Bezos, CEO of Amazon
“Communication is at the heart of e-commerce and community.”
Meg Whitman, President and CEO of Hewlett-Packard
“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.”
Jeff Bezos, Founder of Amazon
“Amazing things will happen when you listen to the consumer”
Jonathan Midenhall, CMO of Airbnb
“I don’t create companies for the sake of creating companies, but to get things done.”
Elon Musk, CEO & CTO of SpaceX, Investor in PayPal
“You can’t just open a website and expect people to flood in. If you really want to succeed you have to create traffic.”
Joel Anderson, Walmart CEO
“Ecommerce leaders will have to keep with these changes (and others) to survive and stay ahead.”
Linda Bustos, Ecommerce Expert from Get Elastic
“If you’ve made sure your product is super-valuable to the customers, when customers get the message from you that their card is going to expire, has expired, or their payment otherwise failed to go through, they’ll drop everything and update their card so they don’t miss a beat with your product.”
lincoln Murphy ( a known customer success consultant and keynote speaker)
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